User Data Deletion

In the "O Senhorio" app, you have the right to request, at any time, the deletion of your account and associated personal data, as provided in our Privacy Policy and applicable data protection legislation (Angolan Data Protection Law, GDPR, and LGPD).

How to request deletion of your data

Option 1 — Directly in the app

1. Open the O Senhorio app and sign in to your account.
2. Go to My profile.
3. Select "Delete my account", choose delete (instead of archive) and confirm. This is not possible while you have an active contract.

Option 2 — By email

1. Send an email
   To support@osenhorio.app with the subject "Data Deletion Request".
2. Identify yourself
   Include your name and the email address or phone number associated with your account. If you signed in with Facebook, Google, or Apple, tell us which one.
3. Confirmation
   You will receive an email confirmation within 5 business days. Full deletion is completed within a maximum of 15 business days.

Note on Facebook, Google, or Apple sign-in

If you signed in to the app with one of these accounts, Aquedis LLC stores only the account identifier, name, email, and profile photo the provider sends us. This data is deleted together with your account through either of the channels above. To learn how Meta, Google, or Apple handle your data, see their privacy policies: Meta · Google · Apple.

Why we collect your data

Within the scope of the platform, personal data is collected exclusively to make the rental service you provide or use possible and secure:

• Identity verification — to protect landlords and tenants against fraud, scams, and fake listings;
• Property listing and management — property data (photos, address, descriptions) is required to create and display listings;
• Digital contracts — identification of the parties is legally required to create and sign valid lease agreements;
• Rent and security deposit records — records and receipts provide proof and history for both parties (Aquedis does not receive or hold these amounts);
• Communication — chat, notifications, and rent alerts depend on your contact details;
• Legal obligations — certain data is required by tax and anti-fraud laws in the jurisdictions where we operate.

Full details on purposes, sharing, and retention periods are available in our Privacy Policy.

What is deleted

• Personal identification data (name, date of birth, identity documents);
• Contact details (address, email, phone numbers);
• Profile photos and published content associated with the account;
• Search history, favorites, alerts, and preferences;
• Messages and conversation history on the platform;
• Technical and usage data associated with your account.

What may be temporarily retained

Some data may be retained after the deletion request, exclusively where required by law, namely:

• Financial and transaction data — retained for the period required by applicable tax and accounting obligations;
• Contractual data — digitally signed lease agreements, for the legal document retention period;
• Records necessary for fraud prevention or for the exercise of rights in ongoing legal proceedings;
• Published reviews and punctuality, linked to an anonymous account and to a fingerprint (HMAC) of the identity document number — never the number, the document or the photo. If you create a new account and verify the same identity, this history counts again.

Once the legal retention periods expire, this data is permanently deleted using technical methods that prevent its restoration.

Contact

For any questions about your data: support@osenhorio.app · Data protection: dpo@osenhorio.app

Aquedis LLC · 15442 Ventura Blvd., Ste 201-784, Sherman Oaks, CA 91403, USA